E-mail or telephone during working hours.
Delivery of New Major Versions
Usually 2 per year, and minor versions solving known bugs or frequently requested features.
Of SW bugs based on severity.
We also provide application support for customers, including consulting and workshops related to the usage or implementation of products. The cost of application support is based on the prepaid number of man-hours.
Outside of the Czech Republic, technical support is generally provided by Tovek certified partners (the first-level technical support is in the local language).
The second-level technical support is provided to the partner or customer by Tovek in the English language.