Technical Support
We Are Providing Technical Support
We Are Providing Technical Support
for All Our Products
First year of technical support is included in the price of licenses or in the price of license rental. Technical support for subsequent years is paid and costs 20 % of the price of the current year’s license.
Hotline
E-mail or telephone during working hours.
Delivery of New Major Versions
Usually 2 per year, and minor versions solving known bugs or frequently requested features.
Guaranteed Solution
Of SW bugs based on severity.
We also provide application support for customers, including consulting and workshops related to the usage or implementation of products. The cost of application support is based on the prepaid number of man-hours.
Outside of the Czech Republic, technical support is generally provided by Tovek certified partners (the first-level technical support is in the local language).
The second-level technical support is provided to the partner or customer by Tovek in the English language.
TOVEK, spol. s.r.o.
Contacts
