Contact & Help Centers
Knowledge Preservation System
Contact Center Management
Service Desk

The need

How to ensure findability of documents related to construction and maintenance of systems in duty for decades (like an Atomic Power Plants) by new generation of engineers.

Our Solution

Tovek structured queries (Active Knowledge Maps) can be used to convert the existing taxonomy of technical terms (in multiple languages) into a knowledge base for searching and categorizing content in the context of current system service and operation needs.

Your Benefits

The engineers can quickly find documents related to a problem or task. Search results can be quckly drilled down based on security, compliance or operational requirements.

The need

How to effectively verify compliance with quality and call rules with customers? How to promptly identify emerging issues that customers bring to the contact center?

Our Solution

Tovek solution for contact centers is based on any third-party speech-to-text technology and original Tovek voice analytics. It allows you to identify parts of conversations containing problematic statements or behaviors (including sentiment, silence, speaker ID) and to detect new topics of conversations.

Your Benefits

It saves up to 80% of listening time and automates quality control with up to 90% success rate.

The need

How to correlate the content of customer complaints coming to the helpdesk via various channels with the implemented changes (patches, upgrades) of the supported system.

Our Solution

Tovek Server can integrate content from various issue reporting channels as well as Twitter messages related to issues with the service. Tovek Query Language is used to create profiles for monitoring specific types of issues.

Your Benefits

Dashboards are created putting into context the number of complaints of a certain type about the introduction of new versions and fixes.

Lets Get Started

Turn Data
Into Knowledge